1. 7-Day Return & Replacement Window
We strive for 100% customer satisfaction. If you receive a product that is damaged during transit, defective, or different from what you ordered, you can initiate a return or replacement request within 7 calendar days from the date of order delivery.
2. Eligibility Criteria for Refunds
A return or refund request will be accepted under the following conditions:
The product outer safety seal was missing or broken upon parcel arrival.
The delivered flavor, variant, or size does not match your invoice order.
Product arrived past its manufacturing expiry date.
Clear unboxing video showing the shipping label and package opening is strongly advised.
3. Non-Refundable / Non-Returnable Items
Due to strict FSSAI food safety regulations, nutritional supplements (Whey Protein, Creatine, Vitamins, Effervescent tablets) that have been opened, unsealed, used, or partially consumed CANNOT be returned or refunded under any circumstances unless verified as defective prior to unsealing.
4. Refund Processing & Timelines
Once your returned item is received at our fulfillment center and successfully inspected by our Quality Control team:
- Prepaid Orders (Cards/UPI/NetBanking): Approved refunds will be credited back to your original payment source within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/IMPS bank transfer or UPI ID provided by the customer within 5 to 7 business days.
5. How to Initiate a Return Request
To start a return or replacement request:
- Email us at Info@pureprimenutrition.com or WhatsApp +91 79001 20106 / +91 79001 20660 within 7 days of delivery.
- Include your Order ID, photo/video evidence of the issue, and reason for return.
- Our customer care agent will arrange a reverse courier pickup or provide instructions for return shipping.
Have questions about this policy?
Our legal & support teams are ready to assist you 6 days a week.
